Our contact details

Prime Resolution Ltd Meeting Point House, Southwater Square, Telford TF3 4HS

01952 303038 info@prime-resolution.co.uk

Prime Resolution Ltd is the data controller for the personal information described in this policy. Prime Resolution Ltd is registered in England and Wales, company number 09156932, and is registered with the Information Commissioner's Office, registration number ZA068674.

What type of information we have

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, date of birth, and contact details)
• Details you give us through this website when you send us a message, book a call, reserve a place on a course or register your interest in one (your name, email address, telephone number and message)
• Booking and payment records for courses, including the amount paid and a Stripe payment reference (never your card details)

If you are applying for legal aid then we also need to collect:

• National Insurance number, bank statements and/or letters from a payment agency

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you, for one of the following reasons:

• To contact you in relation to your case
• In order to comply with our contract with the Legal Aid Agency (further details about this contract are found in the CIV 7 legal aid application form

We also receive personal information indirectly, from the following sources in the following scenarios:

• From individuals who wish us to contact you in order to invite you to mediation

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time, by contacting Marilyn Webster, Prime Resolution, Meeting Point House, Southwater Square, Telford TF3 4HS, or by emailing info@prime-resolution.co.uk
• We have a contractual obligation
• We have a legitimate interest

Enquiries, bookings and registering interest

When you use the contact form, reserve a place on a course or register your interest in a course, we collect the details you enter: your name and email address, and your telephone number and message if you provide them.

Messages sent through the contact form are emailed to our team. Course reservations and interest registrations are stored in our website database. In both cases the team is also told about your enquiry through Discord, the private messaging tool we use internally, so that we can respond quickly. These notifications contain the details you entered and are only visible to Prime Resolution staff.

We use these details to answer your enquiry, administer your booking and keep a record of who has attended or asked about our courses. We keep them for as long as needed to deal with your enquiry and for our records. We review stored enquiries annually and delete those no longer needed.

Booking a call

Free consultations and enquiry calls are booked through TidyCal, a scheduling service that processes the name, email address, telephone number and notes you enter when you book, and sends you confirmation and reminder emails on our behalf.

We keep a mailing list of people who want to hear about our training. We use it to send occasional emails about new courses, upcoming dates and related news from Prime Resolution. We do not share the list with anyone else.

If you book a course with us, we may add you to the list on the basis of the soft opt-in rules for existing customers: the booking form includes a pre-ticked box, which you can untick if you would rather not hear from us. If you register your interest in a course without booking, we only add you if you tick the box asking us to.

We record the date and time of your consent alongside your details. You can unsubscribe at any time by replying to any of our emails or by emailing info@prime-resolution.co.uk, and we will remove you from the list.

Under data protection law, you have rights including:

• Your right of access. You have the right to ask us for copies of your personal information.
• Your right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing. You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing. You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability. You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Prime Resolution Ltd, Meeting Point House, Southwater Square, Telford TF3 4HS, on 01952 303038, or at info@prime-resolution.co.uk if you wish to make a request.