Workplace Mediation
A confidential, structured process to resolve workplace conflict before it becomes a grievance, a tribunal, or a resignation.
Why mediation?
Workplace mediation creates a structured, confidential space where the people involved can talk honestly, often for the first time, and work towards an agreement they have both chosen. It takes about a day of each person's time, spread over separate sessions, and it ends in a written agreement that holds because nobody was pushed into it.
Formal grievance and disciplinary processes are slow, expensive and adversarial. They escalate conflict rather than resolve it, and even when they produce an outcome, the working relationship is often beyond repair.
Good to know
In our experience, most workplace disputes that reach a formal process could have been resolved earlier. Mediation works best when it happens before positions harden. The earlier the conversation, the more there is left to save.
98.5%
of mediations reach agreement
across all mediation outcomes, 2025
1 day
of your time in total, across separate sessions
individual meetings, joint session and review
Fixed
fee agreed before we start
covering preparation, all sessions and the review meeting
Who it is for
Workplace mediation is appropriate where there is a conflict between two or more people that is affecting their work or the wider team.
Common situations include:
- Breakdowns between colleagues or between a manager and a team member
- Disputes arising from organisational change or restructuring
- Inter-team or inter-departmental friction
- Situations where a formal process has stalled or made things worse
If you are not sure whether mediation is appropriate, contact us. We will give you an honest assessment.
How it works
About a day of your time in total, spread over separate sessions rather than packed into one.
-
1
Individual meetings
The mediator meets each person separately for 60 to 90 minutes, in confidence. A chance to understand each person's perspective, explain the process, and answer any questions.
-
2
The joint session
Held on a separate day, usually within a week of the individual meetings. The parties meet with the mediator, who structures the conversation and creates the conditions for honest dialogue. The session is confidential.
-
3
A written agreement
If agreement is reached, it is recorded in a document that both parties sign. It is not legally binding, but in our experience most agreements hold, because they are freely chosen.
-
4
A free review meeting
Around a month later, we offer a review meeting with all participants at no extra cost. It is optional, and we offer it after every workplace mediation.
Why we don't do it all in one day
The common approach is to run the individual meetings and the joint session back to back, in a single day. We deliberately spread them out: individual meetings first, then the joint session on a separate day, usually within the week.
The total commitment is still around a day. What changes is what each person carries. Participants get days to reflect between the individual meeting and the joint session, rather than minutes. Nobody loses a whole day of work. And nobody walks into the most important conversation already drained, because a full day of mediation takes a heavy toll on participants and mediator alike.
Running it this way costs us more. We do it because we are convinced it produces better results.
A free review meeting, every time
After every workplace mediation, we offer a review meeting with all participants at no extra cost. It is optional, and we suggest a timescale to suit the situation, usually around a month later.
The review is how agreements last. We check how the agreement is working day to day, catch any slipping back early, and work through anything that has come up since. It also keeps us honest: seeing how agreements hold up over time is how we measure whether our practice works, and how we improve it.
Confidential by design
Nothing said in mediation can be used in subsequent formal or legal proceedings without both parties' consent. We do not report to the organisation or share what is said. Confidentiality is not a formality; it is what makes honest conversation possible.
Cost
Workplace mediation is charged as a single fixed fee, agreed before we start. It covers the mediator's preparation, the individual meetings, the joint session, and the review meeting.
Contact us for a quote based on your situation. You will know the full cost before you commit to anything.
Not sure whether mediation is appropriate?
Every workplace conflict is different. Book a free call and we will give you an honest assessment of whether mediation is the right step, and what to do if it is not.
How we work
We work with organisations across the UK, in any sector. Mediation can take place online or in person.
We work alongside HR teams and can co-ordinate with legal advisers where needed.
Every Prime Resolution mediator attends regular professional supervision, and our complaints procedure is overseen by the College of Mediators.
Book a free introductory call
Not sure if mediation is the right step? Book a free 20-minute call with one of our workplace specialists.